Luma Help Center

Standard shipping arrives in 3 to 5 business days within the continental US. Orders placed before 2 pm Eastern leave our warehouse the same day. You receive a tracking link by email as soon as the carrier scans your parcel.

Yes. Every order over $75 ships free with standard delivery. The discount is applied automatically at checkout, and it combines with most promotional codes.

Of course. Enter any US or Canadian address on the shipping step of checkout. If you have an account, you can save several addresses and choose between them on each order.

We ship to Canada, the UK and most of the EU. Delivery usually takes 7 to 12 business days. Import duties are calculated at checkout, so there are no surprises at the door.

Unworn items with tags attached can be returned within 30 days of delivery for a full refund. Sale items can be returned for store credit. Start a return from the Orders section of your account.

Choose Exchange when you start your return and pick the new size. We ship the replacement as soon as the carrier scans your return, so you are not left waiting for it to reach us.

Refunds are issued within 2 business days after your return reaches our warehouse. Your bank can take another 3 to 5 business days to show the money on your statement.

Returns inside the US are free. We email you a prepaid label, and you can drop the parcel at any carrier location. International returns are the responsibility of the customer.

Measure around the fullest part of your chest and compare it to the size chart on the product page. Our tops have an athletic cut, so if you are between sizes and prefer a relaxed fit, go up one size.

Yes. Our running shorts are true to size with a flat elastic waistband and an internal drawstring. If you plan to wear compression layers underneath, consider one size up.

Most styles come with a 29 inch inseam that sits at the ankle on a 5 foot 6 inch frame. Tall customers usually prefer our full length styles, while petite customers often wear them as a slight stack.

Expect less than 3 percent shrinkage if you wash cold and tumble dry low. Our cotton and polyester blends are pre-shrunk, so there is no need to size up.

Wash cold with like colors and skip the fabric softener, since it clogs the fibers that move moisture. Air dry when you can, or tumble dry on low.

LumaTech uses flat-profile polyester yarns that pull moisture to the outside of the garment, where it evaporates quickly. That keeps you dry and cool during high output workouts.

Wipe the shell with a damp cloth and mild soap, then air dry with all zips open. Most of our bags are not machine washable because the padding loses its shape.

We accept Visa, Mastercard, American Express, Discover and PayPal. Store credit and gift cards can be combined with any of these at checkout.

You can cancel within one hour of placing the order from the Orders section of your account. After that, we ship the order and you can return it free of charge for a refund.

No, guest checkout is available. An account does make it easier to track parcels, start returns and see the product questions you have asked.