Shipping & Delivery
Shipping & Delivery
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How long does standard shipping take?
Standard shipping arrives in 3 to 5 business days within the continental US. Orders placed before 2 pm Eastern leave our warehouse the same day. You receive a tracking link by email as soon as the carrier scans your parcel.
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Do you offer free shipping?
Yes. Every order over $75 ships free with standard delivery. The discount is applied automatically at checkout, and it combines with most promotional codes.
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Can I ship to a different address than my billing address?
Of course. Enter any US or Canadian address on the shipping step of checkout. If you have an account, you can save several addresses and choose between them on each order.
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Do you ship internationally?
We ship to Canada, the UK and most of the EU. Delivery usually takes 7 to 12 business days. Import duties are calculated at checkout, so there are no surprises at the door.
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Can I change my delivery address after I place an order?
You can change the address within one hour of ordering by contacting our support team. After that the parcel is already with the packing team, but the carrier can usually reroute it from the tracking page.
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What happens if my parcel is marked delivered but I cannot find it?
Check with neighbours and your building front desk first. If it has not turned up within 48 hours, contact us with your order number. We open a trace with the carrier and send a replacement if it stays lost.