Luma Customer Care: Frequently Asked Questions

Orders & Checkout

Can I change my order after placing it?

You can change the size, color or delivery address for up to one hour after you place your order. Open the order under My Account > My Orders, or call our customer… Read more
Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and PayPal. Luma gift cards can be combined with any of these at checkout. Your card is charged when your order… Read more
Do I need an account to place an order?

No. Guest checkout only needs your email address and a delivery address. With an account you can track orders, save addresses and reorder a favorite tank in two clicks.
How do I apply a promotion code?

Enter your code in the Apply Discount Code box on the cart or payment page. One promotion code applies per order, and codes cannot be used on gift cards.

How long will my order take to arrive?

Standard shipping takes 3 to 5 business days inside the continental United States. Expedited orders placed before 1 pm Eastern arrive in 2 business days. You can see the… Read more
How much does shipping cost?

Standard shipping is a flat $5 and free on orders over $75. Expedited shipping starts at $15 and is calculated by weight and distance.
How do I track my parcel?

We email a tracking link as soon as the carrier scans your parcel. Signed-in customers can also find it under My Orders. Tracking can take up to 24 hours to update after… Read more
Do you ship outside the United States?

We ship to Canada, the United Kingdom, Australia and most of the European Union. Duties and local taxes are charged by the carrier on delivery and are not included in… Read more

What is your return policy?

Return any unworn, unwashed item with its tags on within 30 days of delivery for a full refund. Sale items can be exchanged but are not refundable, and water bottles… Read more
How do I start a return?

Go to My Orders, choose the order and select Return items. Print the prepaid label, pack the items in any sturdy box and drop it off at the carrier. Guests can start a… Read more
When will I get my refund?

Refunds go back to your original payment method within 5 business days of the item reaching our returns center. Your bank can take a few more days to show it.
Can I exchange an item for another size?

Yes, and size exchanges ship free. Choose Exchange when you start your return. We reserve the new size as soon as you submit the request, so it does not sell out while… Read more

How do I find my size?

Each product page links to its size chart. Measure your chest, waist and hips with a soft tape and match the larger number. Our Hero and Ajax hoodies run true to size,… Read more
Do your leggings shrink in the wash?

Our performance leggings hold their size when washed cold and dried flat. Hot dryers can shrink them by up to one size and shorten the life of the stretch fibers.
What does "compression fit" mean?

Compression pieces hug the body to support muscles during hard efforts. They should feel snug but never restrict your breathing or movement. If you are between sizes,… Read more

How should I wash performance fabrics?

Turn garments inside out, wash cold with similar colors and skip the fabric softener, which clogs the moisture-wicking fibers. Hang to dry for the longest life.
How do I clean a yoga mat or strap?

Wipe your mat with a damp cloth and a drop of mild soap after every few sessions, then hang it in the shade to dry. Straps and blocks can be spot cleaned the same way.
What does "eco friendly" mean on your labels?

Pieces in our Eco Friendly collection use at least 50% organic cotton or recycled polyester, and are made in certified facilities with responsible water use. The fabric… Read more