Orders & Checkout
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Can I change my order after placing it?You can change the size, color or delivery address for up to one hour after you place your order. Open the order under My Account > My Orders, or call our customer… Read more
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Which payment methods do you accept?We accept Visa, Mastercard, American Express, Discover and PayPal. Luma gift cards can be combined with any of these at checkout. Your card is charged when your order… Read more
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Do I need an account to place an order?
No. Guest checkout only needs your email address and a delivery address. With an account you can track orders, save addresses and reorder a favorite tank in two clicks.
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How do I apply a promotion code?
Enter your code in the Apply Discount Code box on the cart or payment page. One promotion code applies per order, and codes cannot be used on gift cards.
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Why was my order cancelled?The most common reasons are a declined card or an item selling out while your order was being processed. We email you within one business day and any authorization on… Read more
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Can I add a gift message?
Yes. Choose Gift options in the cart to add a free message. It prints on the packing slip, and prices are left off so the surprise stays a surprise.