Search results for: 'orders'
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Can I change my order after placing it?
You can change the size, color or delivery address for up to one hour after you place your order. Open the order under My Account > My Orders, or call our customer care team on 1-800-555-0142. After that hour the order is on its way to our warehouse floor and can only be returned once it arrives.
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How long will my order take to arrive?
Standard shipping takes 3 to 5 business days inside the continental United States. Expedited orders placed before 1 pm Eastern arrive in 2 business days. You can see the exact delivery estimate at checkout before you pay.
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Do you offer team or studio pricing?
Yes. Orders of 25 pieces or more qualify for tiered pricing, and yoga studios and running clubs can apply for a trade account. Email teams@example.com with your club name and what you are looking for.
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How much does shipping cost?
Standard shipping is a flat $5 and free on orders over $75. Expedited shipping starts at $15 and is calculated by weight and distance.
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How do I start a return?
Go to My Orders, choose the order and select Return items. Print the prepaid label, pack the items in any sturdy box and drop it off at the carrier. Guests can start a return with their order number and email address.
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Can you add our logo to tees and bags?
We can screen print or embroider your logo on selected tees, hoodies and duffles for orders of 50 pieces or more. Allow three weeks for production after you approve the sample.
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Do I need an account to place an order?
No. Guest checkout only needs your email address and a delivery address. With an account you can track orders, save addresses and reorder a favorite tank in two clicks.
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How do I track my parcel?
We email a tracking link as soon as the carrier scans your parcel. Signed-in customers can also find it under My Orders. Tracking can take up to 24 hours to update after your confirmation email arrives.
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Why was my order cancelled?
The most common reasons are a declined card or an item selling out while your order was being processed. We email you within one business day and any authorization on your card is released automatically.
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Can I add a gift message?
Yes. Choose Gift options in the cart to add a free message. It prints on the packing slip, and prices are left off so the surprise stays a surprise.