Search results for: 'returns'
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What is your return policy?
Unworn items with tags attached can be returned within 30 days of delivery for a full refund. Sale items can be returned for store credit. Start a return from the Orders section of your account.
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How do I exchange an item for a different size?
Choose Exchange when you start your return and pick the new size. We ship the replacement as soon as the carrier scans your return, so you are not left waiting for it to reach us.
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Can I cancel my order?
You can cancel within one hour of placing the order from the Orders section of your account. After that, we ship the order and you can return it free of charge for a refund.
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How long do refunds take?
Refunds are issued within 2 business days after your return reaches our warehouse. Your bank can take another 3 to 5 business days to show the money on your statement.
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Do I need an account to place an order?
No, guest checkout is available. An account does make it easier to track parcels, start returns and see the product questions you have asked.
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Who pays for return shipping?
Returns inside the US are free. We email you a prepaid label, and you can drop the parcel at any carrier location. International returns are the responsibility of the customer.